Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #shn_mvc_20211: GovCloud
MSFT is going to retire the Exchange Online Outlook API V2 on March 31 2024.Skyhigh users of Exchange Online must follow the provided instructions - https://success.skyhighsecurity.com/Skyhigh_CASB/Skyhigh_CASB_Sanctioned_Apps/Skyhigh_CASB_for_Office_365/Re-enable_API_Access_for_Microsoft_Exchange_Online. Failure to do so will impact email processing.

Scheduled Maintenance #shn_mvc_20210: EU SuperPOP
MSFT is going to retire the Exchange Online Outlook API V2 on March 31 2024.Skyhigh users of Exchange Online must follow the provided instructions - https://success.skyhighsecurity.com/Skyhigh_CASB/Skyhigh_CASB_Sanctioned_Apps/Skyhigh_CASB_for_Office_365/Re-enable_API_Access_for_Microsoft_Exchange_Online. Failure to do so will impact email processing.

Scheduled Maintenance #shn_mvc_20209: US SuperPOP
MSFT is going to retire the Exchange Online Outlook API V2 on March 31 2024.Skyhigh users of Exchange Online must follow the provided instructions - https://success.skyhighsecurity.com/Skyhigh_CASB/Skyhigh_CASB_Sanctioned_Apps/Skyhigh_CASB_for_Office_365/Re-enable_API_Access_for_Microsoft_Exchange_Online. Failure to do so will impact email processing.

Scheduled Maintenance #shn_mvc_20221: US SuperPOP
Skyhigh Security is constantly striving to deliver excellence in performance and user experience. As part of an ongoing maintenance program, we are updating the core software of our products (backend activity) to optimise the performance and increase the speed of the data processing mechanism. During this maintenance, data processing will be paused during the upgrade window which will result in delaying the availability of activities/events on the Skyhigh Dashboard. Service overview, User overview , Anomalies pages and corresponding Reports will have slower performance

Scheduled Maintenance #shn_mvc_20220: US SuperPOP
On Thursday, 25th April 2024, starting at 4:30am UTC, we will upgrade Production POP Proxy to Skyhigh Security v6.6.0. We do not expect any services to be impacted, however you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20219: US SuperPOP
On Sunday 14th April 2024 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.6.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20217: GovCloud
Starting Friday, April 05th at 5:30 pm UTC, we will upgrade to Skyhigh Security v6.6.1. We do not expect any services to be impacted. However, you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20218: EU SuperPOP
On Tuesday 2nd April 2024 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.6.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20216: US SuperPOP
Skyhigh Security is constantly striving to deliver excellence in performance and user experience. As part of an ongoing maintenance program, we are updating the core software of our products (backend activity) to optimise the performance and increase the speed of the data processing mechanism. During this maintenance, we do not anticipate any service impact or downtime to your services.

Scheduled Maintenance #shn_mvc_20213: US SuperPOP
On Tuesday 5th March 2024 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.6.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20215: GovCloud
Starting Friday, March 01st at 5:30 pm UTC, we will upgrade to Skyhigh Security v6.6.0. We do not expect any services to be impacted. However, you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20212: EU SuperPOP
On Tuesday 27th February 2024 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.6.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20214: US SuperPOP
Skyhigh Security is constantly striving to deliver excellence in performance and user experience. As part of an ongoing maintenance program, we are updating infrastructure. During this maintenance window, we anticipate delays in On-Demand scans of India Pop customers. All the scans running & new scans submitted during the window will be resumed after the maintenance window.

Scheduled Maintenance #shn_mvc_20208: GovCloud
We are performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20207: US SuperPOP
On Thursday, 15th February 2024, starting at 4:30am UTC, we will upgrade Production POP Proxy to Skyhigh Security v6.5.1. We do not expect any services to be impacted, however you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20206: US SuperPOP
On Thursday, 8th February 2024, starting at 4:30am UTC, we will upgrade POC POP Proxy to Skyhigh Security v6.5.2. We do not expect any services to be impacted, however you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20204: US SuperPOP
On Tuesday 30th January 2024 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.5.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20205: GovCloud
Starting Friday, January 26th at 5:00 pm UTC, we will upgrade to Skyhigh Security v6.5.2. We do not expect any services to be impacted. However, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20203: EU SuperPOP
On Tuesday 23rd January 2024 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.5.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20202: US SuperPOP
On Thursday, 18th January 2024, starting at 4:30am UTC, we will upgrade Prod POP Proxy to Skyhigh Security v6.5.0. We do not expect any services to be impacted, however you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20201: US SuperPOP
On Thursday, 11th January 2024, starting at 4:30am UTC, we will upgrade POC POP Proxy to Skyhigh Security v6.5.1. We do not expect any services to be impacted, however you may notice temporary inconsistencies
No Open Incidents
We are currently experiencing no issues.

Incident #shn_mvc_10529: US SuperPOP - Service Degradation
Skyhigh CASB is currently degraded. Email Quarantine is failing for some users who are using Microsoft Exchange.

Incident #shn_mvc_10527: US SuperPOP - Service Degradation
Skyhigh CASB is currently degraded. DLP events may be temporarily delayed.

Incident #shn_mvc_10526: GovCloud - Service Degradation
Skyhigh CASB is currently degraded. Access to dashboard may be temporarily unavailable.

Incident #shn_mvc_10521: US SuperPOP - Service Degradation
Skyhigh CASB is currently degraded. Access to dashboard may be experiencing latency.

Incident #shn_mvc_10520: US SuperPOP - Service Degradation
Skyhigh CASB is currently degraded, Customer email delivery may be temporarily delayed.
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